Privacy
Effective date: October 2026
We operate Lightning Link Australia on this domain — accounts, cashier, gameplay, and support. This policy explains how we collect, use, store, share, and protect personal information when you browse, register, verify, deposit, play, or withdraw in our online lobby. Using the site or an account means you accept this policy and the terms. Real-money play is 18+ only. For sign-up and banking steps (not legal text), see play Lightning Link online in Australia.
1. What this privacy policy covers
This policy applies to personal information on this domain: information pages, your account area, the cashier, gameplay, and support we provide. It covers real-money and demo play where offered, because both can create logs and account-linked activity.
We describe browsing data (cookies and analytics) and product data: identity and verification, payments, bet and session history, marketing preferences, responsible gambling tool usage when tools exist, and records for law and disputes. Eligibility, promotions, and conduct sit in the terms of use and player rules — this page is data only. Limit or exclusion choices when offered generate data we process to run those features; help resources are on our responsible gambling page.
The Product Madness Lightning Link Casino Pokies social app is a separate product with its own privacy terms and is not covered here.
2. Who we are and our role as data controller
We operate this website, player accounts, the cashier, promotions, and support, and we are responsible for how personal information is handled for those services.
Licensed operator legal name, privacy contact, and related regulator disclosures will appear in this section when confirmed before real-money go-live. Lightning Link-style pokies are supplied under licence from third parties, which may include Aristocrat or its affiliates; those suppliers do not decide how we collect, use, or store account, KYC, or payment data.
We process data to provide the lobby, secure accounts, verify identity and age, process AUD payments when live, settle gameplay, meet AML and fraud duties, run responsible gambling tools when available, support you, improve the site, and send lawful marketing per section 7. Bases include contract, legal obligation, legitimate interests (such as security, balanced against your rights), and consent where Australian law requires it.
3. Personal information we collect
You provide registration and profile fields, verification documents, support messages, and marketing preferences when set. We collect automatically device and browser signals, IP address, session identifiers, security logs, and approximate location from IP where used for compliance. From others, payment providers, identity vendors, fraud databases, and regulators may give us information where law permits.
Depending on how you use the lobby, we may collect the following categories of personal information:
- Account and profile details you provide at registration or when you update your details
- Identity verification and KYC/AML information, including documents and check outcomes
- Payment and gameplay records, including deposits, withdrawals, bets, outcomes, and balances
- Device, browser, and log data, such as IP address, session identifiers, security events, and approximate location from IP where used for compliance
- Support messages and correspondence you send through our channels
- Marketing and communication preferences when you set or update them
ID images, financial verification, and source-of-funds material are used only for KYC, AML, and related duties — not unrelated marketing. Keep details accurate; outdated information can delay withdrawals and is also relevant under the terms of use and player rules.
4. Cookies and website analytics
Essential cookies support security, sessions, and core functions including the cashier when live. Preference cookies remember choices where allowed. Analytics show aggregated usage so we can fix errors and improve content.
Manage cookies in your browser and in on-site tools when offered. Blocking essential cookies may stop sign-in or deposits. Cookie names, lifetimes, and vendor detail will be listed in published disclosures when live; until then, this section states purposes only.
5. Account, identity and verification data
Registration collects name, date of birth, contact details, address, and credentials; we log sign-in and security events to protect accounts. For KYC and AML we may hold ID, proof of address, payment verification, and source-of-funds where required; outcomes support eligibility, monitoring, and reporting — not unrelated profiling. Images and results are retained per section 10. Account and verification consequences also appear in the terms of use and player rules.
6. Payments, gameplay and transaction records
Deposits and withdrawals in AUD when live create records: amounts, times, methods, status, and reconciliation references; we may store tokens rather than full card numbers. Gameplay records include title, session, bets, outcomes, balances, and logs for settlement, faults, disputes, promotion settlement, and AML. Chargebacks and unusual activity may trigger review using payment, account, and play data.
Payment methods and limits appear in the live cashier; practical comparison for players sits on the play Lightning Link online in Australia page — not duplicated here.
7. Marketing and your communication choices
We send service, transactional, legal, and security messages as part of running the lobby. Where law and preferences allow, we may send promotional material about our games and offers; wagering and offer rules stay in live promo text and on the bonuses and promotions page.
Opt-out or preference tools when the product provides them stop marketing without blocking essential notices. We do not buy unrelated third-party gambler lists for this site.
8. Processors, game suppliers and other sharing
We share data with processors on our instructions: hosting, identity verification, payments, fraud tools, support, and analytics. Game content providers, including Aristocrat where titles are integrated, may receive limited technical or session data to deliver games and meet licence duties; they do not operate our accounts or KYC programme.
We disclose to regulators, tax authorities, banks, and law enforcement when required, and to advisers or successors in a business transfer with equivalent protections and notice where required. We do not sell personal information to unrelated data brokers.
9. International data transfers
Some processors may store or process data outside Australia when the product is live. Countries, regions, and safeguards will be described in published operator disclosures when confirmed. Until then, we require appropriate protections and lawful transfer mechanisms before overseas processing on our behalf.
10. How long we keep your information
We keep data while accounts are open and afterward for AML, tax, disputes, fraud prevention, and legal holds. Marketing suppression lists may outlast campaigns to honour opt-outs. Anonymised or aggregated data may be kept longer for reporting. We delete or de-identify when retention ends unless minimal compliance records must remain. Detailed schedules will be published with licence details when confirmed.
11. Security of your information
We use access controls, encryption in transit where supported, monitoring, and staff training proportionate to risk. No system is perfectly secure. Report suspected compromise via live chat and email (and any channel published when live). Incident response and notification follow our procedures and applicable law; specifics will be confirmed at publish.
12. Your privacy rights in Australia
The Privacy Act 1988 and the Australian Privacy Principles (APPs) apply to how we handle your personal information in Australia.
Under those laws, you may have the following rights:
- Request access to the personal information we hold about you, subject to exceptions in the Privacy Act
- Ask us to correct personal information that is inaccurate, incomplete, out of date, or misleading
- Complain to us if you believe we have mishandled your information or breached the APPs
- Escalate an unresolved complaint to the Office of the Australian Information Commissioner (OAIC) after contacting us first where practicable
- Recognise that we may refuse access or correction where Australian law permits, including where disclosure would affect another person’s privacy or we must retain records
Use the privacy contact published on this page when confirmed for access, correction, and complaint requests. Privacy requests do not automatically close an account; removing verified data may limit play or payouts where law requires.
13. Children, changes to this policy and contact
This site is not for under-18s. If we learn of underage use, we will delete data and close accounts per our rules. We may update this policy; the effective date above is current. Material changes may be notified on-site, by email, or in-account when implemented; continued use after notice may mean acceptance where law permits.
Privacy questions go to the operator channel published in section 2 when confirmed. Until then, live chat and email are the support channels for privacy-related contact when routing is live.
Related policies. See terms, responsible gambling, FAQ, and home for house rules, safer play, and orientation.